Syncro is seeking an experienced and proactive Customer Success Manager to join our growing team. As a CSM, your mission is to act as a strategic consultant to our Managed Service Provider (MSP) customers—maximizing the value they derive from our platform and driving strong retention and Net Revenue Retention (NRR) outcomes.
You’ll own the full post-sale customer lifecycle—from onboarding and product adoption to renewal and expansion. You’ll build trusted, consultative relationships and offer actionable insights that help customers achieve their goals with Syncro and our XMM (Extended Monitoring Management) offering—a powerful combination of RMM, PSA, and M365 capabilities.
This is a great opportunity for someone who thrives in a fast-paced, evolving environment, enjoys leveraging technology to manage and streamline their responsibilities, and is excited to help shape and scale best-in-class customer engagement strategies.