Customer Onboarding Director

This role is an individual contributor role.

As the Customer Onboarding Director, you will lead the strategy, design, and execution of a world-class onboarding and launch experience for new customers, ensuring they achieve value quickly and consistently at scale. Sitting at the critical intersection of sales, customer success, product, and engineering, you will own the end-to-end onboarding journey building reliable, efficient, and repeatable processes that accelerate adoption and deliver measurable business impact.

You will drive cross-functional initiatives that enhance time-to-value, streamline operations, and support high-volume growth. With a strong foundation in operational excellence, technical fluency, and program leadership, you will continuously optimize onboarding frameworks to meet evolving customer and business needs. Your ability to navigate complexity, manage stakeholders, and deliver at scale will ensure our customers are set up for long-term success from day one.