Skillsoft is seeking an experienced Compliance Customer Success Manager who has a passion for digital learning to enable organizations to take a risk-based approach to compliance learning and measure its effectiveness. They manage a portfolio of more complex customers across all market segments and are responsible for customer retention and satisfaction.
As a Compliance Customer Success Manager, you will have the opportunity to work closely with the customer’s learning leader(s) after the purchase of Skillsoft Compliance solutions to ensure the customer’s desired outcomes are met through onboarding, adoption, expansion, and renewal. The Compliance Customer Success Manager plans and drives ongoing account strategy working with the customer to establish critical Compliance program goals, or other key performance indicators, and aids the customer in achieving their goals and desired outcomes. The Compliance Customer Success Manager teams with Skillsoft Account Executives and other internal partners to ensure high renewal rates.