Community Manager + Social Media Lead
FiledFiled is building the first AI tax preparer trusted by America’s accounting firms.
This industry might seem boring—but it’s a $70B backbone of the economy that’s breaking under a talent shortage no one has solved. We’re fixing it—fast.
In just 9 months, we’ve hit strong product-market fit, are generating insanely fast-growing, ridiculously sticky revenue, and are backed by top-tier investors. We’re not a tool—we’re the missing workforce firms have been sounding the alarm for. We’re building the future by expanding our already 30-person team with those who want to say “I was there when it all started.”
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What we should tell you about the role:
We’re looking for a Community Manager + Social Media Lead who can turn an empty space into a thriving hub for our category. You’ll serve as both architect and public face of our product-led community — connecting online and offline experiences to position Filed as the definitive hub for our category. You’ll know how to build relationships with early adopters, influencers, and advocates, then activate them through webinars, live events, integrated campaigns, and social content that sparks conversation across the industry.
You’re equally comfortable designing community programs, speaking on camera or stage, and translating real-time interactions into social content that fuels our category narrative. You know how to build trust, get people talking, and keep them coming back — while measuring the impact in product adoption, retention, and advocacy.
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Here’s why this is a terrible job:
This is not for someone who wants a slow-burn role or a “maintain what’s already built” job — you’ll be creating from scratch.
You’ll be juggling multiple channels, events, and conversations every single week.
If you get stage fright, this won’t be fun — you’ll be a visible representative of Filed.
You’ll be deeply integrated with product launches, events, and campaigns — and sometimes you’ll be building in real time.
There are no perfect playbooks here. You’ll be writing them as you go.
You’ll be the connective tissue between marketing, product, and experiential teams — which means constant input from every direction.
If ambiguity makes you uncomfortable, this won’t be your thing.
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Here’s why it’s the best career choice you’ll make:
You’ll create the community that becomes the launchpad for an entirely new category.
You’ll own relationships with some of the most influential voices in the industry.
You’ll build both the stage and the spotlight — designing experiences online and offline that get people talking.
You’ll operate with full autonomy to shape the community strategy, voice, and programming.
You’ll be part of a team that runs on trust, speed, and results — no corporate red tape.
Your work will be directly tied to adoption, retention, and advocacy — you’ll see your impact fast.
And yes, you’ll be paid above market with equity in a rocketship company.
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The teammate we’re looking for:
Thrives at building engaged, high-value communities from the ground up
Comfortable being the public face of a brand across channels and events
Can turn member interactions into high-impact, shareable content
Knows how to activate influencers and advocates into scalable programs
Loves working cross-functionally with marketing, product, and events teams
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What you’ll be responsible for:
Mission:
Create and lead a product-led community that becomes the launchpad for category creation. Serve as both architect and public face of the community — connecting online and offline experiences to position our brand as the hub for our category. Build relationships with early adopters, influencers, and advocates, and activate them through webinars, live events, and integrated campaigns in collaboration with the experiential marketing team.
Outcomes (First 12–18 Months):
Community & Category Launch: Define positioning and launch the community platform with 50–100 founding members, publish a charter, and create an integrated content calendar.
Advocacy & Engagement: Recruit and activate 15+ high-impact advocates, achieve 40% active participation, and convert 20% of members into advocates.
Event & Campaign Integration: Host/co-host 4+ monthly workshops, drive 1 advocacy-led campaign per quarter, and ensure strong member presence at major in-person events.
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Your hard skillset:
Competencies (in order of importance):
Community Architect & Activator – Experience building communities from scratch tied to product adoption or category creation.
Category Evangelist & Public Speaker – Confident on stage and on camera, skilled at storytelling and representing the brand.
Influencer & Advocate Builder – Ability to identify, recruit, and activate high-value advocates and thought leaders.
Cross-Functional Connector – Works seamlessly with product, marketing, and experiential teams to integrate community into GTM and events.
Content & Campaign Strategist – Strong at turning interactions into content for social, sales, and PR, with proficiency in distribution tools.
Big Plus: Experience driving Reddit advocacy — building authentic influence and engagement in Reddit communities that matter to our category.
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Your soft skillset:
Comfortable leading in ambiguous, high-velocity environments
Empathetic and curious — always building for the member first
Collaborative by default — you know how to make cross-functional work hum
Organized yet adaptable — you can pivot without losing momentum
You own your outcomes and welcome accountability
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Growth and Levels:
We operate on six levels, from Level 1 to Level 6. Each reflects increasing ownership, impact, and scope with meaningful jumps in salary and equity.
We review levels every 4 months. Promotions are based on output and ownership, not tenure.
This isn’t a comfy community role. It’s fast, visible, and directly tied to business outcomes.
You will launch fast. You will learn fast. You will own what you ship.
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The process:
Quick intro call (30 minutes)
Portfolio/relevant work review and async task (60 minutes)
Final round with our team (120 minutes)
In just 3.5 hours, you’ll be wanting early access—just like the rest of our team—to get into the stack and start building a generational company, even before your first day. Because you’ll see the opportunity to change your career trajectory—fast.