Child Support Enforcement Specialist (Administrative Specialist 3)
New Jersey CourtsDescription
If another position becomes available within five months of this recruitment’s closing date, the applicant pool from this posting may be used to fill additional vacancies.
When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.
SALARY: The salary range for this position is $59,661.54 to $96,767.80 for Schedule A, and $59,661.54 to $91,929.42 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. Judiciary employees hired prior to June 3, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after June 3, 2014, are considered Schedule B.
The Judiciary offers a strong opportunity for growth.
The New Jersey Courts – Office of Probation Services, Child Support Enforcement Unit is seeking a highly motivated administrative professional with excellent customer service, interpersonal, organizational and communication skills. Under the direction of an Administrative Supervisor, or other supervisory personnel, the selected individual will serve as a key member of the Intergovernmental Central Registry (ICR) team.
The ideal candidate will thrive in a collaborative, fast-paced, team-oriented environment and possess a strong knowledge of the NJKiDS automated system; be familiar with the 2008 Uniform Interstate Family Support Act (UIFSA) revisions and the Hague Convention on the International Recovery of Child Support Order and Other Forms of Family Maintenance; and possess an ability to apply relevant statutes, court rules, and case law to child support case management issues that cross state and international borders.
REMOTE WORK: The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.
Example of Duties
- Investigate and resolve inquiries and complaints from a broad range of internal and external stakeholders, litigants, attorneys, employers, government officials, and out-of-state child support agencies.
- Review and provide responses to written correspondence, complaints, inquiries, and petitions with the objective of identifying and resolving issues and ensuring accurate and timely responses to inquiries.
- Review and respond to electronic consumer credit disputes evaluating the reason for the dispute and providing status information to the credit agencies.
- Assist various statewide child support committees, such as the Customer Service Committee and Intergovernmental Committee and Sub-Committee, with scheduling, agendas, minutes, and other administrative and operational support to ensure the effective functioning of committee activities.
- Analyze all child support initiatives and programs to assess their effectiveness and recommend process improvements.
- Collaborate with management to ensure compliance with deadlines, regulations, and policy updates.
- Actively participate in child support work groups with statewide stakeholders and external partners to develop standard operation procedures (SOPs), workflows and best practices that enable local child support probation offices to function efficiently.
- Provide structured training to co-workers.
- Attend meetings, conferences, and special events to enhance subject matter expertise and actively participate in the exchange of information, offering support and guidance to vicinage staff as needed.
- Perform other duties as assigned.
Regular and predictable physical presence at the worksite is an essential function of this position.Qualifications
Graduation from an accredited college or university with a bachelor's degree and three years of professional experience in program development, program coordination, program analysis, program administration and/or administrative research.
Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits. An associate's degree and two years of additional paraprofessional and/or professional experience may be substituted for a bachelor's degree. A master's degree may be substituted for one year of experience. A law degree may be substituted for two years of experience.
Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service. (See https://naces.org/members/)
Supplemental Information
- Driver's License: Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.
Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.
Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.
Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.
HOW TO APPLY:
The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered.
The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey.The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action
Employer Committed to Ensuring an Open Door to Justice
NeoGov applicant support at 1-877-204-4442 (toll free call)
Monday through Friday, 6:00 AM to 6:00 PM Mountain Time (MT)